A Message From Grocemania's Founder

 

In light of the uncertainty we all face in our daily lives with the outbreak of COVID-19 (Coronavirus), we wanted to write to you directly to keep you informed of the steps we have taken at Grocemania to ensure we are prepared for all scenarios. My absolute number one priority is the safety of customers, riders and stores, no matter what happens.


Grocemania is here to help

We know that people’s day-to-day lives are disrupted right now because of Coronavirus, and we’re working hard to ensure we provide the best service to you during this period. You can still order groceries, kitchen, and household products from local stores and supermarkets on the Grocemania app/website, making everyday life that much easier.

 

We have a dedicated team available at any time of any day to answer questions related to Coronavirus, so you know you have the support you need from us.

 

Community comes first

We’ve launched a fund to support our riders who are at the heart of our business. We want to ensure they stay safe while working, so riders who are diagnosed with Coronavirus and find that they are unable to work during this period are eligible for financial support.

 

As well as supporting our riders, we are sending frequent updates to our retail (stores) partners to share advice with them on what they can do to ensure food is prepared safely and packaged correctly for delivery.

 

We’re also actively working with Public Health Authorities to seek regular advice so we can prepare for any outcome as the situation evolves.

 

Throughout this time, we’ll be relentlessly focussed on doing everything we can to support the restaurants and riders working with us, and to bring you safe deliveries from the best restaurants across the country.

 

Best wishes,

Askar Bulegenov

Comments

12 comments

YIANNIS ANAGNOSTOPOULOS

The shop replied to my comments on the spot. This service is indeed unparalleled! The guys work hard! I highly recommend this!

YIANNIS ANAGNOSTOPOULOS

Dear Mr. Askar Bulegenov,

We received our order but there are things missing for which we have paid already. Before I made my order I asked your shop whether the products are available and your colleagues informed us that whatever we see online is available. Upon delivery, for example, there is nutella 200g missing, ritz crackers 200g missing. You brought us substitute products compared to the products we ordered. Also you brought us women’s towels costing 2.49 each packet whereas the ones we bought online cost 5.99 each. Could you please kindly arrange for the appropriate refunds and/or substitute the appropriate products?
This is the first time shopping from your shop and while I understand part of the situation I am a bit disappointed that your telephone lines are down and that your colleagues do not either answer our online queries. In a different situation I would not like to resort to the CAB/CPB and the consumer protection authorities.

Yours sincerely,
Dr. Yiannis Anagnostopoulos

Adele

Hope you will be in south Bucks soon. Definitely a big gap in market for home deliveries

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Valeria Matthews

You say you don’t have any of the shops you buy from in our area. Woking. There is a Costcutter in the town centre!

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