Customer Service Enquiries

Questions about your order?

We're here to help! The fastest way to get an answer is to use the app or website Live Chat support. Simply go to our main page, click the message icon in the bottom right corner and then use Live Chat support to report your query.

Or you can mail us at

Please note we don't accept orders over the phone - so if you'd like to place an order, please place it online.

Media Enquiries

For quotes, interviews or other media requests, please email

Unfortunately the press office doesn't have access to account information, so can't help with customer enquiries. Please contact the customer service support following the instructions above.

Registered Office: "Kemp House 160, City Road London, EC1V 2NX".