1. Can I place my order over the phone?
Yes, you can place your order over the phone, by calling +44 7473 396 460.
2. Can I change my order once it’s been placed?
Yes, you can just cancel you order (within 3 minutes) by contacting our team via email, direct call or customer support messenger in the bottom right corner and place a new 'correct' order.
3. Do I have to register on the website to make an order online?
Yes, to make an order we will ask you to create an account on our website.
4. Is there a minimum order value?
The minimum basket size is £10 (GBP) per order .
5. What area do you deliver to?
We now operate only in Kingston-upon-Thames, New-Malden, Teddington, Twickenham, Richmond and Barnes areas. However, we are constantly trying to increase the area of operation of our service and recently launched a SEEDRS campaign to support business at this exiting stage!
6. How much does delivery cost?
There is a free delivery if you spend over £30 (GBP), other delivery fees are £2.50 (GBP) for orders above £10 (GBP) and £4.50 (GBP) for orders below £10
7. What payment methods do you accept?
We accept Cash on Delivery (COD), Card Payments and PayPal.
8. Where can I find my order’s details?
You can find your order details in confirmation email and receipt that we will provide you with.
9. What is your return policy?
Please read " Terms & Conditions " page.
10. What if I am not happy with the quality of the delivered product/service?
If you are not satisfied with one of our products/service, please share with us your experience via Drift (customer support messenger in the bottom right corner), email, newsletter or any social media and you will be assisted immediately.
11. How can I get a refund for damaged or missing items?
To get a refund for missing items you will need to email (we typically reply within 1-2 hours on working days) or call us and our team will take you through this process step by step.
12. Can I cancel my order once it’s been placed?
Yes, you can cancel your order, but only within 3 minutes once you have placed an order.
13. Do you charge me for bags?
We don’t charge you for bags, moreover, we use 100% organic and recycling craft bags.
14. Do you have discounts for regular customers?