1. Can I place my order over the phone?

Yes, you can place your order over the phone, by calling 03301139992

   2. Can I change my order once it’s been placed?

If you wish to change your order after you have placed it, just call us and our team will make all necessary changes.

   3. Do I have to register on the website to make an order on-line?

Yes, to make an order we will ask you to create an account on our website.

   4. Is there a minimum order value?

Minimum order value is 8 pounds.

   5. What area do you deliver to?

We deliver only to Kingston-upon-Thames for now.

   6. How much does delivery cost?

There is a free delivery if you spend over 12 pounds, other delivery costs may vary depending on the area served.

   7. What payment methods do you accept?

We accept Cash on Delivery (COD), Card payments and PayPal.

   8. Where can I find my order’s details?

You can find your order details in confirmation email and receipt that we will provide you with.

   9. What is your return policy?

Please read " Terms & Conditions " page.

   10. What if I am not happy with the quality of the delivered product/service?

If you are not satisfied with one of our products/service, please share with us your experience via newsletter, email or social media and you will be assisted immediately.

   11. How can I get a refund for damaged or missing items?

To get a refund you will need to call us and our team will take you through this process step by step.

   12. Can I cancel my order once it’s been placed?

Yes, you can cancel your order, but only if our delivery man has not left the storage yet.


   13. Do you charge me for bags?

We don’t charge you for bags, moreover we use 100% organic and recycling craft bags.


   14. Do you have discounts for regular customers?

You can find out about our new promos and offers on our website, Facebook or Instagram page.