GROCEMANIA TERMS AND CONDITIONS OF SERVICE
If you have any questions relating to these terms and conditions please contact email@example.com before you place an order. If you do not accept these terms and conditions in full please do not use our Service.
1. INFORMATION ABOUT US
Grocemania.co.uk is a website operated by Grocemania Limited ("we" or "us" or "Grocemania"), incorporated and registered in the England, whose registered office is at 17 Clarendon House, 5 Cowleaze Road, KT26BF, United Kingdom. Our Company registration number is 9992207 . Our VAT number is xxxxx. Grocemania is a business where the groceries is provided by independent retailers (our "Partners" or "Partner Stores") and delivered by us.
The purpose of our Service is to provide a simple and convenient service to you, linking you to the Partner Store and menu of their choice and allowing you to order groceries and household products from them. Grocemania markets groceries and household products on behalf of our Partner Stores, concludes orders on their behalf and delivers the groceries and household products to you.
3. SERVICE AVAILABILITY
Grocemania offers an ordering and delivery service from our Partner Stores throughout Kingston and surrounding areas. Each Partner Store has a prescribed delivery area. This is to ensure that their groceries and household products reach your door when they are at their best. If you live outside the delivery areas, a message will appear on screen notifying you that ordering on-line will not be possible. We do not accept orders from individuals to a post code in which we do not have a Partner Store. Operating hours will vary depending on local trading conditions and the availability of our Partner Stores. Please click on the relevant link to view the menus on our Service, and then click on your chosen menu which will provide you with the option to submit your order.
When you place an order through our Service, an email thanking you for your order and confirming your order has been received and accepted by the Partner Store (the "Confirmation Email") will be sent to you by us on behalf of the Partner Store. The contract for the supply of any groceries and household products you order through us will be between you and the Partner Store and will only be formed when you have been sent the Confirmation Email by us. Please ensure that you have given us a correct email address as this is how we will communicate with you about your Order. Please also ensure that you provide an accurate address and telephone number to ensure that your groceries and household products arrive to the correct location. If you do not open the door or respond to telephonic correspondence within 10 minutes of our delivery drivers physically reaching your address, we reserve the right to leave the premises, and you will be charged for the groceries and household products. Grocemania seeks to provide a quality service and will be the first contact in event in there is a problem with your groceries and household products either in regards to food quality and/or temperature. We do monitor our Partner Store very closely and it is of utmost importance to us that they comply with our standards and help us to maintain our reputation. Please let us know if you have any comments relating to our Partner Store or in respect of the groceries and household products by emailing or calling us.
5. GROCERIES AND PRODUCTS
All groceries and household products are subject to availability. Your Partner Stores may offer an alternative for any groceries and household products it cannot provide you with. Please call our Partner Store prior to ordering if you have an allergy. Grocemania cannot guarantee that any of the products sold by our Partner Stores are free of allergens.
6. SALE OF ALCOHOL
Persons placing an order for alcohol from our Partner Stores must be aged 18 or over. Alcoholic beverages can only be sold and delivered to persons aged 18 or over. Grocemania operates the Challenge 25 age verification policy whereby customers who are lucky enough not to look 25 or over, will be asked to provide proof of age to show that they are aged 18 or over. By placing an order that includes alcohol, you confirm that you are at least 18 years old. Grocemania reserves the right to refuse to deliver any alcohol to any person who does not appear, or cannot prove they are, aged 18 or over. Grocemania also reserves the right to refuse to deliver any alcohol to any person who is, or appears to be, under the influence of either alcohol or drugs.
7. AVAILABILITY AND DELIVERY
Our aim is to provide the best delivery service possible. Unfortunately things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us from achieving our targets in this regard. We will do our best to ensure that your groceries and household products is delivered by the time specified in the email and webpage. The timing of your order is determined by taking into account the number of orders and the circumstances being faced by the Partner Store at that time.
You have the right to cancel an order within a reasonable time and before the order becomes a Started Order. A Partner Store will classify a bad order as any order which is cancelled after groceries and household products has been used to start preparing the order packaging (a "Started Order"). Customers can cancel an order by contacting the Partner Store. Grocemania and the Partner Store may cancel any order and will tell you once we cancel an order. You will not be charged for any orders cancelled in accordance with this clause. Any payment made prior to an order being cancelled by Grocemania or a Partner Store will usually be reimbursed using the same method you used to pay for your order. Any order cancelled after it becomes a Started Order will be charged to you. Grocemania alone will determine whether an order is a Started Order or not.
9. PRICE AND PAYMENT
The price of any groceries and household products will be listed on our Service. Prices include VAT. Prices will vary between menus. Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Email, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. You may be able to cancel your order once we notify you. Despite our best efforts, some of the groceries and household products listed on our Service may be incorrectly priced. The relevant Partner Store will normally verify prices as part of the order process. Payment for all groceries and household products can be made by credit or debit card through our Service. Once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to Grocemania and is subsequently passed on by Grocemania to the Partner Store. We are authorised by our Partner Store to accept payment on their behalf and payment of the price of any groceries and household products to us will discharge your obligations to pay such price to the Partner Store.
10. OUR LIABILITY
To the extent permitted by law, Grocemania provides our Service and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free or that defects will be corrected. Subject as provided below, neither Grocemania nor any Partner Store shall have have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service. In the event that Grocemania or the Partner Store is found to be liable to you our total aggregate liability is limited to the purchase price of the groceries and household products you have paid for in your order. This does not include or limit in any way Grocemania's or any Partner Store's liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
11. EVENTS OUTSIDE OUR CONTROL
No party shall be liable to the other for any delay or non-performance of its obligations under this Agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing in clause 11 shall excuse the Customer from any payment obligations under this Agreement.
Neither you, Grocemania nor the Partner Store shall be responsible to the others for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.
If any provision of this agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.
14. ENTIRE AGREEMENT
These terms contain the whole agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.
15. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
16. LAW AND JURISDICTION