Frequently Asked Questions
Is there a minimum order value?
No, you can even order a single item. There is a delivery fee of £2.50 for all orders above £10 and £5.40 for orders below £10. You can also get free delivery if you spend over £30 per order.
What payment methods do you accept?
We accept Debit & Credit Card payments and PayPal.
Where can I find my order’s details?
You can find your order details in the confirmation email and receipt that we will provide you with or view it in "Your Account" page on our platform.
What area do you deliver to?
Please enter the delivery postcode on our main page to see if we deliver in your area!
How can I get a refund for damaged or missing items?
To get a refund for missing items you will need to email (we typically reply within 1-2 hours on working days), start a chat or call us and our team will take you through this process step by step.
Do you have discounts for regular customers?
Can I place my order over the phone?
Yes, you can place your order over the phone, by calling +44 7549 641 470.
Can I change my order once it’s been placed?
Yes, you can just cancel your order (within 5 minutes) by contacting our team via email, direct call or customer support messenger in the bottom right corner and place a new ‘correct’ order.
Do I have to register on the website to make an order online?
No, It's not required